Refund Policy

Nothing in this policy limits any rights you may have under the Australian Consumer Law.

Our courses come with guarantees that cannot be excluded under the Australian Consumer Law. If there is a major problem with a product or service, you may be entitled to a remedy, which may include a refund.

Because our courses are digital products and access is provided online, we generally do not offer refunds for change of mind once course access has been granted.

This includes situations where:

• you changed your mind after purchase
• you decided the course was not what you personally wanted
• you did not complete the course
• you no longer need the course
• you expected a specific marketing result that was not promised

We encourage you to review the course information, preview lessons and inclusions before purchasing.

If you experience a technical issue that prevents you from accessing a course you purchased, please contact us as soon as possible.

Email: mail@mayventa.com.au

Please include:

• your name
• account email
• course purchased
• a short description of the issue
• screenshots if helpful

We will make reasonable efforts to help resolve the issue.

If we cannot provide access to a course you validly purchased due to an issue within our control, we will consider an appropriate remedy.

If you believe you were charged twice or purchased the wrong course by mistake, please contact us promptly.

We may consider a refund or correction where:

• the request is made within a reasonable time
• course access has not been substantially used
• the payment issue can be verified

Marketing Academy courses are educational.

We do not guarantee that completing a course will result in:

• higher search rankings
• increased traffic
• increased sales
• business growth
• income
• leads
• advertising performance
• specific marketing results

Refunds are not provided simply because a particular business outcome was not achieved.

Marketing Academy courses are sold as 12-month annual access subscriptions. Cancelling an annual subscription stops future renewals but is not automatically a refund of the current paid period.

You can cancel at any time before renewal from your Account page or by emailing us. See our Subscription & Cancellation Policy for full details.

To request a refund or remedy, email mail@mayventa.com.au.

Please include:

• your full name
• account email
• course purchased
• date of purchase
• reason for the request
• any relevant details or screenshots

We aim to review refund requests within a reasonable timeframe.

For refund questions, contact mail@mayventa.com.au.