Referral Marketing for Small Business
Module 1
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From Word of Mouth to Referral Marketing

Understand what separates passive word of mouth from a referral marketing system and establish your starting point.

~60 min 4 lessons0 of 4 complete
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This module covers:

  • the difference between word of mouth and referral marketing
  • why referrals can be such a valuable source of business
  • what a basic referral system needs
  • how referrals currently work in your business
  • what you are and are not currently measuring

Lessons in this module

4 lessons · ~60 min
  1. 1.1

    Word of Mouth Is Valuable. But Is It a System?

    Free previewUp next

    12 min readNext lesson
  2. 1.2

    Why Referrals Can Be So Powerful

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    14 min readNot started
  3. 1.3

    What Makes a Referral System?

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    16 min readNot started
  4. 1.4

    Establish Your Referral Baseline

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    18 min readNot started

Module resources

  • Referral Starting Point
    Worksheet
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Put this module into practice

Before moving on: complete your Referral Starting Point calculate your Referral System Score identify at least one gap in your current referral process keep your baseline so you can compare it with your results later

Ready to start Module 1?

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