Referral Marketing for Small Business
Module 4
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Design Your Referral Reward

Decide whether incentives make sense, what a successful referral means and how to create a reward structure that is clear, sustainable and measurable.

~78 min 6 lessons0 of 6 complete
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This module covers:

  • whether your business actually needs a referral reward
  • how to define a successful referral
  • the main types of reward and when each one fits
  • how to check that the numbers work
  • clear programme rules and Australian Consumer Law considerations
  • the experience around the reward, not just the reward itself

Lessons in this module

6 lessons · ~78 min
  1. 4.1

    Do You Actually Need a Referral Reward?

    Locked

    10 min readNext lesson
  2. 4.2

    Define What Counts as a Successful Referral

    Locked

    12 min readNot started
  3. 4.3

    Choose the Right Type of Reward

    Locked

    14 min readNot started
  4. 4.4

    Make Sure the Numbers Work

    Locked

    14 min readNot started
  5. 4.5

    Create Clear Rules Before You Launch

    Locked

    16 min readNot started
  6. 4.6

    Design the Experience, Not Just the Reward

    Locked

    12 min readNot started

Module resources

  • Referral Reward Planner
    Worksheet
    Open
  • Referral Programme Rules
    Guide
    Open

Put this module into practice

Before moving to Module 5: decide whether your referral system needs a reward define exactly what a successful referral means choose between individual and milestone rewards select a reward your customers are likely to value calculate your reward cost per successful referral make sure the programme is financially sustainable write clear programme rules decide how progress will be tracked decide who will issue rewards check applicable Australian and industry requirements before launching

Ready to start Module 4?

0 of 6 lessons complete