Decide whether incentives make sense, what a successful referral means and how to create a reward structure that is clear, sustainable and measurable.
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Before moving to Module 5: decide whether your referral system needs a reward define exactly what a successful referral means choose between individual and milestone rewards select a reward your customers are likely to value calculate your reward cost per successful referral make sure the programme is financially sustainable write clear programme rules decide how progress will be tracked decide who will issue rewards check applicable Australian and industry requirements before launching
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